QDUB

Q-DUB

PRIVACY POLICY

Welcome to Q-dub!

At Q-dub, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access or use our mobile application and website (collectively referred to as “Services”).

Q-dub is committed to adhering to the data protection regulations mandated by the Dubai International Financial Centre (DIFC) Data Protection Law No. 5 of 2020, ensuring transparency and accountability in our data handling practices.

This Privacy Policy applies to all users of the Q-dub platform, whether you are utilizing our services for personal, professional, or business purposes. By using Q-dub, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

This Privacy Policy also applies to the collection and processing of data on Q-dub’s mobile applications, available on third-party platforms such as the App Store (iOS) and Play Store (Android). Users should be aware that their interactions with these platforms are also governed by the respective terms and conditions and privacy policies of these third-party vendors. We recommend reviewing these policies to understand how your data is handled by these platforms.

Should you have any questions or concerns about how we manage your personal data, please do not hesitate to contact us using the details provided in the Contact Information section of this policy.

  1. Data Collection

To provide you with our services and improve your experience, Q-dub collects various types of data from and about you. The types of data we collect include, but are not limited to, the following:

  1. Personal Data. This includes information that identifies you as an individual or relates to an identifiable individual. Examples include:

  2. Contact Information. Name, email address, phone number, and mailing address.
  3. Account Details. Usernames, passwords, and preferences associated with your account.
  • Payment Information. Billing address, credit/debit card details, and transaction history for subscription purposes.

  1. Usage Data. We collect data about your interactions with our app and services to better understand how you use Q-dub. Examples include:

  2. Frequency and duration of app usage.
  3. Features and tools accessed, including languages selected and translation preferences.
  • Errors or issues encountered during use to improve performance and fix bugs.

  1. Device and Technical Information. This data helps us optimize the performance of Q-dub across various devices. Examples include:

  2. Device identifiers, such as IP address, unique device ID, operating system, browser type, and version.
  3. Connection details, including network type and internet service provider.

  4. Cookies and Tracking Technologies. We use cookies, beacons, and similar technologies to collect data about your browsing behavior, such as:

  5. Session cookies to manage and maintain your login sessions.
  6. Analytics cookies to understand user preferences and improve services.
  • Tracking cookies for personalized marketing and promotional activities.

  1. Location Data. With your explicit consent, we may collect location data to enhance certain features, such as providing location-based services or optimizing translation accuracy for regional dialects.

  2. Feedback and Communications. If you contact Q-dub for support, submit feedback, or participate in surveys, we collect the content of your communication, along with any additional details you provide.

How We Collect Data

We collect data through:

  1. Direct Interaction. When you register for an account, make a payment, or contact customer support.
  2. Automated Technologies. When you use our app or website, our systems automatically collect certain data through cookies and tracking tools.
  3. Third-Party Sources. Information from third-party service providers such as payment processors or analytics platforms.
    1. Third-Party App Platforms. When you download or use the Q-dub app via third-party platforms such as the App Store or Play Store, certain information may be collected by these platforms. This may include your device details, app interaction data, and payment information if subscriptions are managed through these platforms. Q-dub does not control or manage data collected by these third parties.

    2. QDub Enterprise Users. For QDub Enterprise, additional data may be collected to facilitate customized deployments. This includes business contact details, usage data specific to the enterprise agreement, and configuration preferences.

If you have any concerns or wish to limit the data we collect, please refer to the User Rights section for instructions on managing your preferences.

  1. Purpose of Data Processing

At Q-dub, we process your personal data to provide you with seamless, secure, and enhanced services. Below are the specific purposes for which we process the data we collect:

  1. Service Provision

  2. To enable the core functionality of Q-dub, including real-time speech-to-speech translations and multilingual communication.
  3. To ensure compatibility across different devices and operating systems.

b.    Customization for Enterprise Clients

For QDub Enterprise clients, we process additional data to support customized solutions, including deployment on Q-dub’s cloud infrastructure or integration with client systems.

c.     Account Management

  1. To create, manage, and maintain your user account, including handling login credentials and authentication.
  2. To personalize your experience by saving preferences such as language settings and usage history.

d.    Customer Support

  1. To respond to your inquiries, troubleshoot issues, and provide technical support.
  2. To send notifications regarding service updates, account activity, or any changes to our policies.

e.     Payment Processing

  1. To facilitate subscription payments, process refunds, and manage billing details securely.
  2. To ensure accurate invoicing and maintain transaction records for audit and compliance purposes.

f.      Performance and Analytics

  1. To analyze app usage trends and identify areas for improvement in functionality and user experience.
  2. To gather aggregated data for internal research and development purposes.

g.    Marketing and Communication

  1. To send promotional materials, special offers, or updates about new features and services (with your explicit consent).
  2. To provide personalized recommendations based on your usage history and preferences.

h.    Legal Compliance

  1. To comply with applicable legal obligations under DIFC laws, such as record-keeping, data retention, and responding to legal requests.
  2. To monitor and prevent unauthorized or unlawful activities, such as fraud or misuse of the platform.

i.      Enhancing Security

  1. To ensure the security and integrity of your data by detecting, preventing, and mitigating cybersecurity threats.
  2. To monitor for suspicious activity and protect against unauthorized access.

We ensure that all data processing activities are conducted in line with the Dubai International Financial Centre (DIFC) Data Protection Law No. 5 of 2020 and only for purposes explicitly outlined in this policy.

If you have any questions or wish to restrict any of the purposes listed above, please refer to the User Rights section for details on how to exercise your rights.

  1. Legal Basis for Processing

At Q-dub, we ensure that the processing of your personal data is conducted in compliance with the Dubai International Financial Centre (DIFC) Data Protection Law No. 5 of 2020. The legal bases for processing your personal data are as follows:

a.     Consent. We rely on your explicit consent to process your data for specific purposes, such as:

  1. Sending marketing communications or promotional offers.
  2. Collecting and using location data.
  • Using cookies and tracking technologies for analytics and personalized services.

You have the right to withdraw your consent at any time by contacting us or updating your preferences in your account settings.

b.    Contractual Necessity. Certain data processing activities are necessary for the performance of a contract to which you are a party, including:

  1. Providing core services such as real-time speech-to-speech translation.
  2. Managing your user account and subscription.
  • Processing payments and fulfilling transactions.

If you fail to provide the necessary data, we may be unable to offer you some or all of our services.

c.     Legitimate Interests. We process your data where it is necessary for our legitimate business interests, provided your rights and interests do not override these. Examples include:

  1. Improving our services through usage analytics and feedback.
  2. Enhancing security measures to protect your data and our platform.
  • Detecting and preventing fraud, unauthorized use, or other harmful activities.

d.    Compliance with Legal Obligations. We process your data to comply with our legal and regulatory obligations under DIFC laws, including:

  1. Retaining financial records for tax and audit purposes.
  2. Responding to lawful requests or orders from regulatory authorities.
  • Monitoring activities to prevent and address illegal or unauthorized actions.

If you have questions about the legal basis for any specific data processing activity, or if you wish to object to processing based on legitimate interests, please refer to the User Rights section of this policy.

  1. User vs. Client Roles (QDub Enterprise)

    QDub Enterprise services involve a division of roles to comply with data protection regulations:

  1. Enterprise Client (Data Controller). As the Data Controller, the enterprise client determines the purpose and means of processing user data within their system. It is the client’s responsibility to ensure lawful data collection and processing under applicable laws.

  2. QDub (Data Processor). As the Data Processor, QDub processes data on behalf of the client, strictly following their instructions and maintaining robust security measures.

Responsibilities

  1. Enterprise Client Responsibilities

    • Ensuring compliance with data protection regulations for collecting and processing user data.
    • Providing QDub with clear instructions for data processing.

  2. QDub Responsibilities

    • Safeguarding the data being processed.
    • Ensuring data is processed only for purposes specified by the client.
    • Assisting the client in meeting regulatory compliance obligations where applicable.

  1. User Rights

Under the Dubai International Financial Centre (DIFC) Data Protection Law No. 5 of 2020, Q-dub is committed to ensuring that you can exercise your rights regarding your personal data. Below are the rights you have and how you can exercise them:

a.     Right to Access. You have the right to request access to the personal data we hold about you, including:

  1. A copy of the data.
  2. Information on how your data is being processed, the purposes of processing, and the parties with whom it has been shared.

b.    Right to Rectification. You can request corrections or updates to your personal data if you believe it is inaccurate or incomplete.

c.     Right to Erasure (Right to Be Forgotten). You have the right to request that we delete your personal data under certain conditions, such as:

  1. When the data is no longer necessary for the purposes for which it was collected.
  2. When you withdraw your consent and no other legal basis exists for processing.
  • When you object to processing, and there are no overriding legitimate grounds for us to continue.

d.    Right to Restrict Processing. You can request that we restrict the processing of your data in specific situations, such as:

  1. If you contest the accuracy of your data, we will restrict processing until the issue is resolved.
  2. If you object to processing based on legitimate interests, processing will be restricted until we assess the claim.

e.     Right to Data Portability. You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Where technically feasible, you can also request that we transfer this data to another organization.

f.      Right to Object. You can object to the processing of your personal data for certain purposes, including:

  1. Direct marketing.
  2. Processing based on legitimate interests.

If you object, we will stop processing your data unless we have compelling legitimate grounds to continue or if processing is necessary for legal claims.

g.    Right to Withdraw Consent. Where processing is based on your consent, you have the right to withdraw it at any time. Withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

h.    Right to Lodge a Complaint. If you believe we have not handled your personal data in accordance with this Privacy Policy or DIFC laws, you have the right to lodge a complaint with:

  1. The DIFC Commissioner of Data Protection or the relevant supervisory authority in your jurisdiction.

Exercising Your Rights

To exercise any of these rights, please contact us via the information provided in the Contact Information section. We will respond to your request within the timeframes mandated by DIFC laws. Depending on the nature of the request, we may require you to verify your identity before acting on it.

  1. Data Security Measures

At Q-dub, we prioritize the security of your personal data and have implemented robust measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures align with the requirements of the Dubai International Financial Centre (DIFC) Data Protection Law No. 5 of 2020 and industry best practices.

a.     Technical Security Measures

                                          i.         Data Encryption. Personal data is encrypted both in transit (using TLS) and at rest to safeguard it against unauthorized access.

  1. Secure Servers. Data is stored on servers with advanced security protocols, including firewalls, intrusion detection systems, and regular vulnerability assessments.
  • Access Controls. Strict access controls ensure that only authorized personnel can access personal data, based on their job responsibilities.
  1. Regular Software Updates. Our systems and applications are routinely updated to address security vulnerabilities and implement the latest protection measures.

b.    Organizational Security Measures

  1. Data Protection Policies. Comprehensive internal policies govern the secure handling, storage, and processing of personal data.
  2. Employee Training. Staff members are trained in data protection and privacy best practices to ensure compliance with DIFC laws.
  • Access Monitoring. Regular audits and monitoring of data access activities are conducted to detect and respond to unauthorized access attempts.

c.     Incident Response Plan

  1. We maintain a documented incident response plan to address data breaches or security incidents promptly.
  2. In the event of a data breach that may affect your personal data, we will notify you and the DIFC Commissioner of Data Protection as required by law, including details of the breach and measures taken to mitigate its impact.

d.    Physical Security Measures

  1. Secure Facilities. Data centers and facilities are equipped with physical security measures, including access control systems, surveillance, and on-site personnel.
  2. Device Security. Company-issued devices used to access personal data are secured with password protection, encryption, and remote wipe capabilities.

e.     Third-Party Security Compliance

  1. When sharing your data with third-party processors or service providers, we ensure they comply with DIFC data protection standards and implement equivalent security measures.
  2. We conduct regular audits and require contractual assurances to confirm their compliance with our security requirements.

f.      QDub Enterprise-Specific Security Measures

For QDub Enterprise clients using our cloud infrastructure, we implement additional measures to protect sensitive business data, including:

i.         Advanced encryption and access controls tailored to enterprise needs.

ii. Dedicated data storage regions based on client preferences, ensuring compliance with region-specific regulations (e.g., GDPR, DIFC).

 iii.         Regular security audits and monitoring of enterprise systems to maintain data integrity and confidentiality.

g.    Continuous Improvement. Q-dub conducts ongoing evaluations and updates of our security protocols to address emerging threats and adapt to technological advancements.

We are committed to safeguarding your personal data and ensuring its confidentiality, integrity, and availability. For questions or further information about our security practices, please contact us via the details provided in the Contact Information section.

  1. Data Sharing and Disclosure

At Q-dub, we respect your privacy and are committed to protecting your personal data. We only share your data when it is necessary to provide our services, comply with legal obligations, or enhance your experience, as outlined below.

a.     Sharing with Third-Party Service Providers. We engage trusted third-party service providers to perform certain functions on our behalf. These providers process your data only as necessary to deliver their services, in compliance with Dubai International Financial Centre (DIFC) Data Protection Law No. 5 of 2020. Examples include:

  1. Payment Processors. To handle subscription payments securely.
  2. Cloud Hosting Providers. For data storage and service delivery.
  • Analytics Tools. To gather insights into app usage and improve functionality.
  1. Customer Support Services. To assist with inquiries and resolve issues efficiently.

b.    Third-Party App Store Platforms. When using the Q-dub mobile application, certain data (e.g., device identifiers, app download data, and in-app purchase information) may be processed by third-party platforms like the App Store or Play Store. Q-dub does not control these processes and recommends that users review the respective platform’s privacy policies for more details.

c.     Legal Obligations. We may disclose your data to regulatory authorities or other third parties to comply with applicable laws and regulations, such as:

  1. Responding to Legal Requests. Complying with court orders, subpoenas, or other lawful requests for information.
  2. Preventing Fraud and Misuse. Sharing data to prevent or detect fraudulent or unlawful activities.

d.    Business Transfers. In the event of a merger, acquisition, reorganization, or sale of all or part of Q-dub, your data may be transferred to the involved entity. We will notify you before any such transfer and ensure the new entity continues to protect your data as outlined in this policy.

e.     International Data Transfers. If your data needs to be transferred to and processed in a country outside the UAE, we ensure compliance with DIFC laws by:

  1. Implementing Standard Contractual Clauses (SCCs) or equivalent mechanisms.
  2. Obtaining explicit consent where required for transfers to jurisdictions without adequate data protection standards.

f.      Aggregated or Anonymized Data. We may share aggregated or anonymized data, which cannot be used to identify you, with partners for research, analytics, or marketing purposes.

g.    Third-Party Advertising and Marketing. With your explicit consent, we may share data with marketing or advertising partners to provide you with personalized offers and promotions. You can opt out of such sharing at any time by updating your preferences in your account settings.

h.    Ensuring Third-Party Compliance. Before sharing your data, we require all third-party partners and service providers to adhere to stringent data protection standards, ensuring your data remains secure and confidential.

We do not sell your personal data to third parties. If you have questions or concerns about how your data is shared, or wish to restrict certain types of data sharing, please refer to the User Rights section or contact us directly through the details provided in the Contact Information section.

  1. International Data Transfers

If your data needs to be transferred to and processed in a country outside the DIFC or the UAE, we ensure that adequate safeguards are in place to protect your privacy and rights.

a.     Data Transfer Mechanisms. To ensure the lawful transfer of your data to jurisdictions outside the UAE, Q-dub relies on the following mechanisms:

  1. Adequacy Decisions.Data may be transferred to countries deemed to have adequate levels of data protection by DIFC authorities.
  2. Standard Contractual Clauses (SCCs). For countries without an adequacy decision, we implement SCCs or equivalent legal instruments to ensure your data is handled securely.
  • Explicit User Consent. In cases where no other legal basis is available, we will request your explicit consent for the transfer.
  1. Region-Specific Compliance for QDub Enterprise. For enterprise clients, QDub ensures compliance with regional data protection regulations, such as GDPR, for international data transfers. We collaborate with clients to address specific compliance requirements and implement appropriate safeguards based on the client’s location.

b.    Safeguards. We implement the following safeguards to ensure your data remains secure during international transfers:

  1. Encryption. Data is encrypted during transfer to prevent unauthorized access.
  2. Access Controls. Only authorized personnel and trusted partners have access to transferred data.
  • Data Minimization. Only the data necessary for specific purposes is transferred.

c.     User Rights. You have the right to:

  1. Be Informed. Receive details about where your data is being transferred and the safeguards in place.
  2. Object to Transfers. Restrict or object to the transfer of your data to specific jurisdictions.
  • Withdraw Consent. If the transfer is based on your consent, you may withdraw it at any time.

d.    Data Processing by Third Parties. When engaging third-party service providers located outside the UAE, we ensure:

  1. They comply with applicable data protection regulations.
  2. They enter into binding agreements that uphold DIFC standards for data protection and privacy.

e.     Notification of Changes. If we need to transfer your data to a new jurisdiction or partner, we will notify you of the changes and obtain your consent where required by law.

For any concerns or additional information regarding international data transfers, please contact us using the details provided in the Contact Information section.

  1. Data Retention

At Q-dub, we retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. We are committed to adhering to the Dubai International Financial Centre (DIFC) Data Protection Law No. 5 of 2020 in managing data retention and deletion practices.

a.     Retention Periods

  1. Account-Related Data. Personal data linked to your account (e.g., contact details, preferences) is retained for as long as your account remains active. If your account is deactivated or deleted, we will retain your data for a limited period as required by law or for legitimate business purposes.
  2. Transaction Data. Payment and billing records are retained for the duration necessary to comply with tax, accounting, and legal requirements (e.g., up to seven years in accordance with financial regulations).
  • Usage Data. Data collected for analytics and performance monitoring is retained for shorter periods, typically anonymized or aggregated after 12 months to ensure your privacy.

b.    Criteria for Retention. The duration for which we retain your data is determined by:

  1. The purpose of data collection and processing.
  2. Legal or regulatory requirements.
  • Legitimate business needs, such as fraud prevention, security, and maintaining service quality.

c.     Data Deletion. When your data is no longer required, we ensure its secure deletion or anonymization. This includes:

  1. User-Initiated Deletion. If you request the deletion of your personal data, we will process your request promptly, provided no legal or contractual obligations require us to retain it.
  2. Automatic Deletion. Data that is no longer needed for its original purpose is automatically deleted or anonymized in accordance with our data retention policies.

d.    Exceptions. Certain data may be retained beyond the standard retention period under specific circumstances, such as:

  1. To comply with ongoing legal obligations or litigation requirements.
  2. To enforce our agreements and protect our legal rights.
  • To address security incidents or prevent fraud.

e.     User Rights. You have the right to request:

  1. Information about the retention periods for specific types of data.
  2. Deletion of your data where it is no longer necessary for processing or required by law.

We are committed to transparency and accountability in our data retention practices. If you have questions or concerns about how long your data is retained, please contact us using the details provided in the Contact Information section.

  1. Cookies and Tracking Technologies

Q-dub uses cookies and other tracking technologies to enhance your user experience, analyze usage patterns, and provide tailored services. This section explains how we use these technologies and how you can manage your preferences.

a.     What Are Cookies. Cookies are small text files stored on your device when you visit our app or website. They help us recognize your device, store preferences, and improve functionality.

b.    Types of Cookies We Use

                                          i.         Essential Cookies. Necessary for the operation of our app and website. These cookies enable core functionalities such as security, account access, and navigation.

  1. Performance and Analytics Cookies. Collect information about how you use Q-dub, such as pages visited and features accessed, to improve our services.
  • Functionality Cookies. Remember your preferences and settings, such as language choices and saved translations, to provide a personalized experience.
  1. Advertising Cookies. Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

c.     Tracking Technologies. In addition to cookies, we may use other technologies to track your interactions with Q-dub, including:

  1. Web Beacons. Small graphic files that monitor usage behavior, such as email open rates or ad impressions.
  2. Device Fingerprinting. Collects device-specific information, such as browser type and operating system, to enhance security and functionality.

d.    How We Use Cookies and Tracking Technologies. We use cookies and tracking technologies for the following purposes:

  1. To recognize you when you log in and maintain your session.
  2. To analyze and improve the performance of our app and website.
  • To understand user preferences and deliver a personalized experience.
  1. To track marketing and promotional campaign effectiveness.

e.     Managing Cookies. You have the right to control how cookies and similar technologies are used. You can:

  1. Adjust Browser Settings. Most browsers allow you to refuse or delete cookies. Refer to your browser’s help section for instructions.
  2. Opt Out of Analytics. Some analytics providers offer tools to opt out of data collection (e.g., Google Analytics Opt-Out Browser Add-on).
  • Cookie Banner Settings. Manage your preferences through the cookie banner displayed when you access Q-dub for the first time or in your account settings.

f.      Consent for Cookies. For non-essential cookies (e.g., analytics and advertising cookies), we require your explicit consent. You can withdraw your consent at any time by updating your preferences in the account settings or contacting us.

g.    Third-Party Cookies. We may allow third-party service providers, such as analytics or advertising partners, to place cookies on our platform. These third parties have their own privacy policies governing their use of cookies and data collected.

If you have questions about our use of cookies or wish to learn more about managing your preferences, please refer to the User Rights section or contact us using the details provided in the Contact Information section.

  1. Children’s Privacy

Q-dub is committed to protecting the privacy of children by implementing below systems:

a.     Age Restrictions

  1. Our platform is not intended for use by children under the age of 13 years.
  2. We do not knowingly collect or process personal data from children without verifiable parental or guardian consent.

b.    Parental Consent

  1. If we become aware that we have collected personal data from a child without the necessary consent, we will take steps to delete such data promptly.
  2. Parents or guardians who believe their child has provided us with personal data without consent should contact us immediately using the details provided in the Contact Information section.

c.     Educational Use. If Q-dub is used in educational or supervised settings involving minors, the institution or supervising entity is responsible for obtaining the necessary consents and ensuring appropriate use of the platform.

d.    Measures to Safeguard Children’s Data. To ensure the privacy and safety of children, we:

                                          i.         Limit data collection to what is strictly necessary for service functionality.

  1. Avoid using children’s data for marketing or profiling purposes.
  • Implement strict access controls to prevent unauthorized data access.

e.     Reporting Concerns. If you suspect any misuse of children’s data on our platform or have concerns about our children’s privacy practices, please contact us immediately through the details in the Contact Information section.

By ensuring adherence to these measures, Q-dub remains committed to safeguarding the privacy and rights of children.

  1. Changes to the Privacy Policy

At Q-dub, we strive to maintain transparency and keep you informed about how your personal data is handled. As part of our commitment to compliance with the Dubai International Financial Centre (DIFC) Data Protection Law No. 5 of 2020, we may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or service offerings.

a.      Notification of Changes

  1. Significant Updates. If we make material changes to this Privacy Policy, we will notify you through appropriate channels, such as email notifications or in-app alerts, before the changes take effect.
  2. Minor Updates. Non-material updates will be reflected in the revised Privacy Policy, which will be made available on our website and app.

b.    Effective Date

  1. The “Effective Date” at the top of this policy indicates when the most recent changes were implemented.
  2. Your continued use of Q-dub after the “Effective Date” constitutes acceptance of the updated Privacy Policy.

c.     Reviewing the Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. A history of significant updates will be maintained to ensure transparency.

d.    Contact for Questions. If you have any questions or concerns about changes to this Privacy Policy, please contact us using the details provided in the Contact Information section.

This approach ensures you remain informed and empowered regarding how your personal data is managed.

  1. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how Q-dub handles your personal data, please feel free to reach out to us using the contact details below:

a.     Data Protection Officer (DPO). To ensure compliance with the Dubai International Financial Centre (DIFC) Data Protection Law No. 5 of 2020, we have appointed a Data Protection Officer (DPO) to oversee data privacy matters.

  1. Contact Person: [DPO Name]
  2. Email: [DPO email address]
  • Phone: [Contact number]

b.    General Contact Details. For general inquiries or support:

  1. Email: [General support email, e.g., [email protected]]
  2. Phone: [General support contact number]
  • Address: [Office address]

c.     Complaint Resolution. If you believe your privacy rights have been violated or you are dissatisfied with how we have handled your personal data, you can lodge a complaint with us or escalate it to the relevant regulatory authority.

  1. DIFC Commissioner of Data Protection:

d.    Updates to Contact Information. Please note that our contact details may change periodically. Any updates will be reflected in this Privacy Policy, and we recommend checking this section regularly for the latest information.

We are here to assist with any questions or concerns you may have about your privacy and the protection of your data.

  1. Complaints and Dispute Resolution

At Q-dub, we are committed to addressing your concerns regarding data privacy and ensuring compliance with the Dubai International Financial Centre (DIFC) Data Protection Law No. 5 of 2020. This section explains how you can raise complaints and how disputes related to your personal data will be resolved.

a.     Internal Complaint Resolution. If you believe your personal data has been handled improperly or you have concerns about our privacy practices, you can file a complaint directly with us.

  1. How to File a Complaint.
    • Contact us via email or phone using the details provided in the Contact Information
    • Provide specific details about your concern, including any supporting documentation, to help us investigate the matter thoroughly.
  2. Response Timeline. We will acknowledge receipt of your complaint within 5 business days and aim to provide a resolution within 30 calendar days.

b.    Escalation to DIFC Commissioner of Data Protection. If you are not satisfied with our resolution or response, you have the right to escalate your complaint to the DIFC Commissioner of Data Protection.

  1. Contact Details for DIFC Commissioner.

c.     Alternative Dispute Resolution (ADR). Where appropriate, we may recommend resolving disputes through Alternative Dispute Resolution (ADR) mechanisms, such as mediation or arbitration, in accordance with DIFC laws.

  1. Voluntary Participation. Participation in ADR is voluntary and intended to provide an efficient resolution process.
  2. Arbitration Clause. Any disputes that cannot be resolved through ADR or internal mechanisms will be subject to binding arbitration under the DIFC Arbitration Laws. For enterprise clients, disputes related to QDub Enterprise services will be addressed in accordance with the terms outlined in the Account-Based Terms of Service. This includes specific liability and indemnity provisions agreed upon during contract execution.

d.    Jurisdiction and Governing Law. All complaints and disputes will be governed by the laws of the Dubai International Financial Centre (DIFC).

  1. Arbitration Venue. All arbitration proceedings will take place in the DIFC or another mutually agreed location.
  2. Language. Proceedings will be conducted in English unless otherwise agreed.

We value your trust and are committed to resolving any concerns you may have regarding your privacy. Please do not hesitate to contact us with questions or to initiate a complaint.

  1. Governing Law

This Privacy Policy and all matters related to your use of Q-dub, including any disputes arising out of or in connection with this Privacy Policy, are governed by the laws of the Dubai International Financial Centre (DIFC).

a.     Applicable Law

  1. The DIFC Data Protection Law No. 5 of 2020 and its associated regulations apply to all aspects of personal data collection, processing, and management by Q-dub.
  2. Any disputes or legal matters arising from this Privacy Policy shall be interpreted and resolved in accordance with DIFC laws.

b.    Jurisdiction. Any legal proceedings or disputes shall be submitted to the exclusive jurisdiction of the DIFC Courts, unless otherwise agreed by the parties involved.

c.     Arbitration

  1. If a dispute cannot be resolved through internal complaint mechanisms or mediation, it may be referred to binding arbitration in accordance with the DIFC Arbitration Law.
  2. The arbitration process will take place in the DIFC, or another mutually agreed location, and will be conducted in English.

By using Q-dub, you agree that any legal actions or disputes will be governed by the above-mentioned laws and jurisdiction. If you have any questions about this section, please refer to the Contact Information section for assistance.

 

 

 

 

 

 

 

 

 

Copyright © 2024 Qdub. All rights reserved.

Powered By Qorden.ai LTD